Dk wen's Privacy Policy — Your Data, Your Control

Some information is naturally collected when you create an account or use our services. We divide this into two categories: information you provide directly, and information collected automatically through your use of the platform.

Information provided directly:

• Name, date of birth, and gender — collected at registration.
• Email address and mobile number — for communication and verification.
• National ID or passport details — required for KYC verification.
• Payment method details — bKash/Nagad number.
• Address — where required.

Automatically Collected Data:

• Device type, operating system, and browser information.
• IP address and approximate location.
• A log of which pages you visited on the platform and how long you spent on each.
• Betting activity history — the types of bets you place and when you place them.

Dk wen collects data only for specific purposes — and always to improve your experience. We never collect information just for the sake of it.

• Account management: Verifying your identity and ensuring secure login.
• Financial Transactions: Processing deposits and payouts accurately.
• Fraud prevention: Detecting unusual activity to keep your account secure.
• Legal obligations: Compliance with KYC and AML (Anti-Money Laundering) regulations.
• Service Improvement: Analyzing which features are used most to deliver a better experience.
• Customer Support: Resolving your issues quickly and accurately.

Dk wen uses the data it collects solely for its own operations. The table below shows exactly what each type of data is used for:

Dk wen does not use your data for profiling or direct marketing. If you no longer wish to receive promotional emails, you can opt out at any time by clicking "Unsubscribe".

Dk wen will never sell, rent, or share your personal information without authorization. However, there are a limited number of circumstances where data may be shared:

• Payment Processors: Only the information necessary to process transactions is shared with payment providers such as bKash/Nagad.
• Law Enforcement: Information may be disclosed when legally required by a valid court order or a request from a government authority.
• Security Analytics: Anonymized data may be analyzed within fraud detection systems.

All third-party service providers used by dk wen are contractually required to uphold the same privacy standards. If any provider violates this policy, dk wen will terminate that relationship immediately.

Dk wen uses cookies on its website primarily to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Performance Cookies: Collects anonymous data to identify which parts of the site are slow.
• Functionality Cookies: To remember your preferences, such as language and theme.

You can turn off non-essential cookies at any time through your browser settings. Note that some features may not function properly as a result.

Dk wen does not use third-party advertising tracking cookies.

Dk wen retains each piece of data for a defined period, after which it is securely deleted. Retention periods vary depending on the type of data and applicable legal obligations.

Financial transaction records are retained for up to 7 years in accordance with international financial regulations. This is a legal obligation, not a choice made by dk wen.

All data is stored on dk wen's secure servers. Data held with third-party cloud services is subject to the same privacy standards.

Dk wen believes you should be in control of your own data. That's why we uphold the following rights:

To exercise these rights, email us at support@dkwen.bet. dk wen will respond within 7 business days.

Dk wen's services are intended for individuals aged 18 and above. dk wen does not knowingly collect information from anyone under the age of 18.

• Date of birth is verified at registration — anyone under 18 will not be permitted to register.
• Age is verified during the KYC process.
• If any data belonging to a minor is collected inadvertently, it will be deleted as soon as we are notified.

Dk wen uses industry-leading technology to protect your data. Our security layers include:

• Encryption: All data is secured with TLS 1.3 and AES-256 encryption.
• Firewall & DDoS Protection: Server protection against external threats.
• Access controls: Only authorized dk wen staff have access to specific data.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Suspicious activity monitoring: Unusual logins or transactions are flagged automatically.

That said, no system is completely infallible. In the event of a data breach, dk wen will notify affected members within 72 hours and take immediate action.

For any questions, complaints, or requests to exercise your rights regarding dk wen's Privacy Policy, please contact our Data Protection Officer:

• Email: support@dkwen.bet
• Subject: Write "Privacy Request" in the subject line.
• Response time: up to 7 business days.

Continuing to use dk wen after any changes to this policy will be considered acceptance of the updated terms. We recommend reviewing the Privacy Policy periodically.